Chaloyaar Refund Policy

Refund Eligibility Conditions

Refunds are available under specific conditions to balance the needs of our customers and service partners. Below are the scenarios where you may qualify for a refund, incorporating guidelines similar to those used by BusIndia.com.

• Passenger-Initiated Cancellation
  • Cancellations must be made at least 24 hours before the scheduled departure time to be eligible for a refund.
  • Refund amounts depend on the operator’s cancellation policy, displayed during booking, with a typical deduction of 10-25% as a cancellation fee.
  • Some operators may allow partial refunds for cancellations within 24 hours, subject to their terms.
  • Refunds will be credited to the original payment method (credit card, debit card, or net banking) used for booking.
• Bus Operator Cancellation
  • If the bus operator cancels the service, you are entitled to a full refund, including any convenience or booking fees.
  • Refunds are processed automatically within 5-7 business days, or you may opt for a rescheduled trip at no extra cost.
  • In case of partial cancellations (e.g., specific seats), a proportional refund will be issued.
• Vehicle Breakdown Before Journey
  • If the bus breaks down before departure and no replacement is provided, a full refund will be issued.
  • Contact our support team immediately with details, such as the operator’s confirmation or a photo of the incident.
  • Refunds are processed within 5-7 business days upon verification.
• Incorrect Fare or Failed Booking
  • If you are charged an incorrect fare due to a technical error, the excess amount will be refunded within 5-7 business days.
  • If payment is deducted but the booking is not confirmed, a full refund will be issued automatically.
  • Provide transaction details or error screenshots to expedite the process.
• Operator Rescheduling
  • If the operator reschedules the departure time and the new schedule is inconvenient, you may request a full refund.
  • Requests must be submitted within 48 hours of the rescheduling notification.
  • Alternatively, you may choose a complimentary rescheduling, subject to availability.
• Duplicate Booking
  • If a duplicate booking occurs due to a system error, the additional amount will be fully refunded.
  • Submit proof of duplicate transactions (e.g., bank statements or confirmation emails) with your refund request.
  • Duplicate bookings reported within 24 hours are prioritized for faster processing.
• Service Quality Issues
  • If the bus service significantly deviates from the promised standards (e.g., wrong bus type, missing amenities), you may be eligible for a partial or full refund.
  • Submit complaints within 72 hours of travel, including evidence like photos or videos.
  • Refunds are evaluated case-by-case with the operator.
• Concessions for Special Categories
  • Senior citizens, physically challenged passengers, or other eligible categories may receive additional refund concessions, as per operator policies.
  • Provide valid documentation (e.g., ID proof) during the refund request.
  • Concession details are available at booking or through our support team.

Cancellation Charges Table

Non-Refundable Scenarios

Certain situations are not eligible for refunds to ensure operational fairness, aligning with industry practices like those of BusIndia.com.

• Late Cancellations
  • Cancellations within 24 hours of departure are generally non-refunded, unless specified by the operator.
  • Some operators may impose stricter policies (e.g., no refunds within 48 hours), noted at booking.
  • Partial refunds may be considered in exceptional cases, subject to management approval.
• No-Show or Failure to Board
  • No refunds are provided if you miss the bus or fail to board at the scheduled time and location.
  • This includes late arrivals or not appearing at the boarding point without prior cancellation.
  • Operators are not required to delay departure for late passengers.
• Promotional or Discounted Tickets
  • Tickets booked with promo codes, special offers, or discounted fares are typically non-refunded, as per offer terms.
  • Partial refunds may be approved in cases like operator cancellations, at management’s discretion.
  • Check promotional terms before booking.
• Force Majeure Events
  • Refunds for cancellations due to unforeseen events (e.g., strikes, natural disasters, government restrictions) are subject to operator policies and Chaloyaar’s discretion.
  • Alternatives like rescheduling or travel credits may be offered.
  • Documentation (e.g., news reports, official notices) may be required.
• Partial Ticket Usage
  • No refunds are issued for partially used tickets, such as boarding at a later stop or disembarking early.
  • Tickets are valid only for the booked route and schedule.
  • Itinerary changes after boarding are not refunded.
• Personal Circumstances
  • Refunds are not issued for personal reasons (e.g., change of plans, health issues) unless canceled 24+ hours before departure.
  • In medical emergencies, partial refunds may be considered with documentation (e.g., medical certificate) within 7 days of travel.
  • Requests are evaluated case-by-case.
• Non-Refundable Ticket Categories
  • Certain ticket types (e.g., economy or budget fares) are explicitly non-refunded, as indicated during booking.
  • Verify ticket conditions before confirming your purchase.
  • Refunds may be denied if the ticket was marked non-refunded at purchase.

Refund Request Process

Our refund process is designed to be simple and efficient, allowing you to request refunds online, similar to BusIndia.com’s internet booking system. Follow these steps:

• Log In: Access your Chaloyaar.com account and navigate to “My Bookings” or “Booking History.”
• Select Booking: Locate the booking to cancel and click “Cancel Booking” or “Request Refund.”
• Complete Form: Fill out the refund request form, providing the cancellation reason and relevant details.
• Upload Documents: Attach required documents (e.g., payment proof, error screenshots, medical certificates) if applicable.
• Submit: Review and submit your request. You’ll receive a confirmation number via email for tracking.
• Review: Our team will review your request and notify you within 2-3 business days.
• Processing: Approved refunds are credited to your original payment method within 5-7 business days, though bank processing may vary.

Tips for a Smooth Refund Experience

• Update your account contact details to receive timely notifications.
• Retain booking confirmations and payment receipts for reference.
• Contact support if you don’t hear back within 3 business days.
• International card refunds may take 10-14 business days due to cross-border processing.
• Check your spam/junk folder for refund confirmation emails.

Frequently Asked Questions & Contact Us

We’re committed to addressing your refund queries promptly. Below are common questions and our contact details for further assistance.

Contact Our Support Team

Our customer support team is available to assist with refund requests and other concerns.

Thank you for choosing Chaloyaar.com. We’re here to ensure your travel experience is smooth and hassle-free!