Frequently Asked Questions

A copy of the ticket would have been sent to you by e-mail when you booked the ticket. Please take a printout of that mail and produce it at the time of boarding. If you have not received your ticket to the mail id you provided, we have flexibility that you will receive a message directly to your mobile from CHALOYAAR immediately after booking ticket, you can give the PNR Number in website and you can take a printout.

Yes. The tickets booked through CHALOYAAR can be cancelled*. Money is transferred back to the passenger's credit/debit card. Please note that the cancellation fee as applicable will be deducted from the fare and cancellation can be done only three hours before departure time of the bus. Please contact our help (support@chaloyaar.com) for service specific details.

CHALOYAAR provides 100% refund if the bus service is cancelled by the partnering SRTU. However, if the bus is missed due to any other reasons not directly related to CHALOYAAR or its partnering SRTU it does not provide any refund.

We accept the following credit cards:

• Visa
• MasterCard

The different payment options are:

• Pay through Credit card
• Pay through Cash

Transactions on CHALOYAAR are very safe. CHALOYAAR employs the best-in-class security and the transactions done through CHALOYAAR are secure. CHALOYAAR uses Secure Socket Layers data encryption for all financial / credit card related transactions.

Using SSL ensures that the information exchanged with CHALOYAAR is never transmitted unencrypted thus protecting the information from being viewed by unauthorized individuals. This encryption is done using 128-bit RC4 encryption. In addition the credit card information is processed over secure gateways which are certified by Visa / Mastercard.