FAQ
- Do I have to pay extra when compared to buying the tickets in the traditional way ?
- I’ve lost my ticket what do I do now ?
- Can I cancel the ticket ?
- I missed the bus. Do I get refund ?
- What credit/debit cards do you accept ?
- What payment options do i have ?
- How safe are online transactions ?
- Where should i contact for support ?
- Do I have to pay extra
when compared to buying the tickets in the traditional
way?
CHALOYAAR does not charge anything extra when
compared to the traditional way. The tickets
are absolutely at the same cost.
- I’ve lost my ticket what do I do now?
A copy of the ticket would have been sent to
you by e-mail when you booked the ticket. Please
take a printout of that mail and produce it
at the time of boarding. If you have not received
your ticket to the mail id you provided, we
have flexibility that you will receive a message
directly to your mobile from CHALOYAAR immediately
after booking ticket, you can give the PNR Number
in website and you can take a printout.
- Can I cancel the ticket?
Yes. The tickets booked through CHALOYAAR can
be cancelled*. Money is transferred back to
the passenger's credit/debit card. Please note
that the cancellation fee as applicable will
be deducted from the fare and cancellation can
be done only three hours before departure time
of the bus. Please contact our help (support@chaloyaar.com)
for service specific details.
- I missed the bus. Do I get refund?
CHALOYAAR provides 100% refund if the bus service
is cancelled by the partnering SRTU. However,
if the bus is missed due to any other reasons
not directly related to CHALOYAAR or its partnering
SRTU it does not provide any refund.
- What credit/debit cards do you accept?
We accept the following credit cards
>> Visa.
>> MasterCard.
- What payment options do i have?
The different payment options are
>> Pay through Credit card.
>> Pay through Cash.
- How safe are online transactions?
Transactions on CHALOYAAR are very safe. CHALOYAAR
employs the best-in-class security and the transactions
done through CHALOYAAR are secure. CHALOYAAR uses
Secure Socket Layers data encryption for all
financial / credit card related transactions.
Using SSL ensures that the information exchanged
with CHALOYAAR is never transmitted unencrypted
thus protecting the information from being viewed
by unauthorized individuals. This encryption
is done using 128-bit RC4 encryption. In addition
the credit card information is processed over
secure gateways which are certified by Visa
/ Mastercard.
- Where should i contact for support?
Customer support by email: support@chaloyaar.com
