If you have any concerns or grievances regarding our services, we are here to help. Please follow the steps below to resolve your concerns:
Contact our customer care representatives on the numbers provided on our website or reach us via our Self-Help page for quick resolution of any concerns or grievances.
If your concerns have not been addressed, you may contact our grievance officer, Mr. Prashant, at email ID: grievanceofficer@chaloyaar.com or through the following link: Escalate to Grievance Officer. Please login and select the previous complaint to escalate to the grievance officer. It is advised to escalate to the grievance officer only when you have already raised your complaint, which has not been resolved to your satisfaction, or your concern has not been resolved within 30 days from the date of ticket generation.
