Booking & Cancellation Policies

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Welcome to Chaloyaar! Our Booking Policy ensures a seamless and reliable experience for all users. Discover our comprehensive guidelines that cover booking, cancellation, and refund policies. We prioritize transparency and aim to provide you with a hassle-free booking process. Explore our policies and book with confidence at Chaloyaar.com


PRTC Policies
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Reservation Rules
  • e-Ticket and Mobile Ticket Passengers must carry a Printed ticket at the time of journey.
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  • If the passenger is traveling with 'e-Ticket / Mobile Ticket', he will have to produce the Original Identity Card mentioned in the 'e-Ticket / Mobile Ticket' at the time of the journey.
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  • The reserved Journey tickets are not transferable and cannot be preponed or postponed.
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  • In case of any service cancellation by PRTC due to unavoidable circumstances and no alternate service is operated in place of the cancelled services, then the passengers reserved in that particular service can get the refund by sending a refund claim mail to the Email id along with E-ticket copy to support@Chaloyaar.com and refund applicable will be made to the concerned Credit card / Internet banking account only. For the service cancellation case, the full paid amount will be refunded excluding the payment gateway charges.
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  • Users are advised to print e-Ticket / Mobile Tickets immediately after booking to minimize inconvenience during instances of temporary withdrawal of e-booking due to high traffic on the website. The e-Ticket / Mobile Tickets will also be emailed to the email address provided by the user at the time of booking.
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  • In respect of refunds due to the ticket not booked but amount debited to the passenger's account, passengers are required to send a refund request mail along with EMAIL ID/USER ID and Reference no. of the transaction. PRTC will verify the details and refund the amount to the concerned Credit card / Internet banking account within 7 bank working days from the date of booking, except Saturday, Sunday, and bank holidays.
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Cancellation Fee Slabs:

The Transaction Charges, Reservation Charges, and payment gateway charges are not refundable.

Description Charges (Lumpsum or Percentage)
Up to 48 hours before the departure time from the origin place. 10.00 %
Between 48 Hrs and 24 Hrs of departure time from the origin place. 20.00 %
Between 24 Hrs and 30 minutes of departure time from the origin place. 25.00 %
  • Ticket cancellation can be done only before 9 PM for the current date journey after 9.30 PM and next day journey before 7 AM
GSRTC Policies
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Child fare criteria:
  • A child of not more than five years of age shall not be reckoned.
  • A child of not more than twelve years of age shall be reckoned as one-half.
Sleeper Note:
  • Trip Code having last five characters is SLP15 then For Sleeper Ticket.
  • Trip Code having last five characters is SLP30 then For Seating Ticket.
Cancellation Fee Slabs:
Duration Cancellation Charges
0-1 Day 25% of Basic Fare
2-5 Days 20% of Basic Fare
6-60 Days 15% of Basic Fare
  • No cancellation will be allowed (Advance Booking / Current Booking) after departure of bus from the original place.
  • Request passengers to be present at selected Pickup Points (Provided at the time of Booking) 15 minutes prior to the departure of the service.
  • Passengers will have to pay the difference amount at the boarding time in case of fare/levies/taxes revision as and when applicable. The difference amount will be calculated on charged fare and new fare/new levy/revised tax.
  • No cancellation will be allowed after departure of bus from the original place.
  • Refund will not be given in case of any mistake by the user during the ticket booking.
TNSTC Policies
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TNSTC respects your privacy and recognizes the need to protect the personally identifiable information (any information by which you can be identified, such as name, address, and telephone number) you share with us. We would like to assure you that we follow appropriate standards when it comes to protecting your privacy on our web sites. In general, you can visit TNSTC website without telling us who you are or revealing any personal information about yourself. We track the Internet address of the domains from which people visit us and analyze this data for trends and statistics, but the individual user remains anonymous.

There are times when we have to collect personal information from you such as name, physical address, or telephone number. It is our intent to inform you before we do that and to tell you what we intend to do with the information. You can choose not to provide the information that we requested and still visit the TNSTC website, but you may be unable to access certain options, offers, and services.

TNSTC will take appropriate steps to protect the information you share with us. We have implemented technology and security features and strict policy guidelines to safeguard the privacy of your personally identifiable information from unauthorized access and improper use or disclosure. TNSTC will continue to enhance our security procedures as new technology becomes available. If our privacy policy changes in the future, it will be posted here and a new effective date will be shown. You should access our privacy policy regularly to ensure you understand our current policies. Please reference the privacy policy in your subject line. TNSTC will attempt to respond to all reasonable concerns or inquiries within five business days of receipt. Thank you for using TNSTC

Refund rules in respect of journey tickets for E-ticket and M ticket:
Duration Deduction of Fare
Before 48 hours of the schedule time of departure of the bus from the origin point. 10% deduction of fare
Between 24 Hrs and 48 Hrs of the schedule time of departure of the bus from the origin point. 20% deduction of fare
Between 60 minutes and 24 Hrs of the schedule time of departure of the bus from the origin point. 25% deduction of fare
  • Reservation fee, applicable GST on ticket cancellation, and other applicable charges will not be refunded under any circumstances.
OSRTC Policies
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OSRTC respects your privacy and recognizes the need to protect the personally identifiable information (any information by which you can be identified, such as name, address, and telephone number) you share with us. We would like to assure you that we follow appropriate standards when it comes to protecting your privacy on our websites. In general, you can visit OSRTC website without telling us who you are or revealing any personal information about yourself. We track the Internet address of the domains from which people visit us and analyze this data for trends and statistics, but the individual user remains anonymous.

There are times when we have to collect personal information from you such as name, physical address, or telephone number. It is our intent to inform you before we do that and to tell you what we intend to do with the information. You can choose not to provide the information that we requested and still visit the OSRTC website, but you may be unable to access certain options, offers, and services.

OSRTC will take appropriate steps to protect the information you share with us. We have implemented technology and security features and strict policy guidelines to safeguard the privacy of your personally identifiable information from unauthorized access and improper use or disclosure. OSRTC will continue to enhance our security procedures as new technology becomes available.

If our privacy policy changes in the future, it will be posted here and a new effective date will be shown. You should access our privacy policy regularly to ensure you understand our current policies. Please reference the privacy policy in your subject line. OSRTC will attempt to respond to all reasonable concerns or inquiries within five business days of receipt. Thank you for using OSRTC!

OSRTC Cancellation Fee Slabs :
Duration (Cancellation time) Cancellation Fee
Up to 24 Hours before the departure time from the Boarding Point 10% of the Basic fare
Between 24 hours and up to 12 Hours before departure time from the Boarding Point 25% of the Basic fare
Between 12 hours and up to 4 Hours before departure time from the Boarding Point 50% of the Basic fare
Between 4 hours and up to 1 Hours before departure time from the Boarding Point 75% of the Basic fare
Less than 1 Hours before departure time and at/after the departure time from the Boarding Point NO REFUND will be given.
  • E-ticket has to be carried by the passenger during the journey along with Original Photo ID Card of the passenger whose name appears.